So one small example? What about all the other customer experience things they have done? The evidence doesn't suggest the cinema is in decline as your alluding to.It's not their fault but they're in a business to make money, that's threatened by what the competition does, if they don't work out how to evolve in the light of that they'll die. That's how it works.
But just for example-one of the values of going to the cinema over the home experience is the getting out bit, the human interaction, the exchange yeah? It's more personable and bespoke than just sitting at home in front of the TV. What have they done in the example above? Made the whole experience staffed by a skeleton crew and removed the management who would have been responsible for making sure services run efficiently, which removes much of that unique experience at a stroke. Now you'll get overworked, distressed staff having to do more work and be more focused on their own job survival and just staying above water, to the expense of having the mental space and actual resources to provide a good customer experience.
???Lots of people do.
Lots more people don't though, it would seem. I can't see any other way of joining the dots between the massive fall of cinema audiences and massive increase of Netflix subscriptions and DVD/Blur Ray sales.